TotalOps: Backup

No one likes doing Backups but everyone has to - until now.

Collective's TotalOps:Backup service offers a complete out-tasking of your backup and recovery function to a strict Service Level Agreement (SLA) for an affordable monthly rate; giving you the certainty that your data is recoverable while your systems, software and data remain intact and at your chosen locations.

Your data is core to your company and managing it securely and expertly is core to ours. Constant changes to your IT infrastructure and the absorption of new technologies like virtualization and data de-duplication require continual updates to your backup architecture. Without them, your ability to backup and recover critical data deteriorates quickly. With Collective's TotalOps:Backup, you can rest assured that your backup architecture keeps pace with your ever changing IT needs while your daily backup operations are being managed to the highest SLA based standards allowing your IT staff to focus their efforts on IT initiatives that are core to your business objectives.

Why Collective?

Collective is a recognized leader in business continuity and backup and recovery services. With over 5,000,000 consultative hours delivered, we've designed, built and operated backup architectures for some of the largest and most secure IT environments in the world. All along the way, we've gleaned best practices and processes and incorporated them with our unique remote managed service technology and RAMP appliance. Together, they create an unparalleled solution for out tasking the daily operations of even the most complex backup and recovery environments.

TotalOps:Backup is designed for proactive, process controlled management of multiple customer environments. Security is handled through two layers of firewalls and a SecureID authentication mechanism offering optimal security for a remote management solution.

We start by understanding your business drivers and goals for your data protection environment so we can architect, design and implement a world class solution that meets those goals. Our backup consultants performance tune your chosen data protection environment (Symantec, EMC, Commvault, BakBone, etc), leveraging your investment in hardware and software to meet its full potential. Once the implementation is optimized, Collective places our patented Remote Access Management Platform (RAMP) appliance securely into the environment.

The RAMP appliance contains custom software that monitors all of the critical components of your data protection environment 24x7x365. When a problem condition occurs, the RAMP will log the issue, collect data from multiple sources surrounding the problem and attempt to remediate through automated responses. If the automated steps do not immediately resolve the issue, the RAMP initiates Level II/III consultant support. This process allows for timely resolution of issues, detailed reporting history, and logging of all the steps required to resolve every issue in the environment. This level of reporting creates the history necessary to provide continued improvement to your data protection environment and to keep you informed of your environment's performance.

Collective's TotalOps: Backup offering is the ideal managed service for customers whose data size or security concerns make exporting backup data to a remote location impractical. You've purchased the right data protection product and the needed hardware and storage, now its time to enjoy the full value of your investment by allowing Collective to effectively and affordably manage your daily backup and recovery operations while simultaneously ensuring your backup architecture remains in lock step with your ever evolving IT infrastructure. Your data and systems remain at your sites but we assume responsibility for managing your backup and recovery. Our TotalOps:Backup data protection lifecycle process provides you the tools and trending to proactively manage capacity, growth and performance, allowing you to always leverage the most from your investment. Our service offers the right solution for every customer, no matter how unique your particular needs might be.

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